5 Ways COVID-19 changed the customer’s mindset and the economy

5 Ways COVID-19 changed the customer’s mindset and the economy

Great customer experience (CX) used to define companies from the myriad others with very similar product offerings; now it has become a necessity for the companies to survive and ramp up its recovery from this difficult period. Businesses’ objectives have also shifted to adapt to the new economic landscape; and those who do not catch the wave will be left behind.

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